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HP Pavilion dv9000 Series Defect with NVIDIA Geforce Go 7600

08/24/2009 02:59 AM - Permalink

This is a copy of my post originally located over at the HP Support Forums.  If you're having a similar issue, head over there and post ASAP!!!
I have an HP Pavilion dv9000 series notebook (dv9339us) which I purchased in the summer of 2007.

Yesterday, I was playing Counter-Strike: Source, which is a first person shooter computer game that uses OpenGL or DirectX 9.0c. Everything was working properly. All of a sudden, the game started getting incredibly slow. Everything was very laggy, but I noticed that the only thing having problems with the response time was the display / video output.

I rebooted and the problem continued with nothing but the game running. That is very strange, because normally this game performs wonderfully on this hardware.  I couldn't play the game any longer (it was having too many issues) but I was tired and didn't want to reinstall the video drivers.

I put the laptop to sleep and brought it to work with me in the morning.  At first when it restored from sleep, everything was fine. I logged in, and everything was normal.  Without being touched, about 10 minutes later, it blue screened.  I received an error for a file that caused a physical memory dump, which then immediately shut the device down.

STOP 0x00000116

I booted it in safe mode... it will boot into safe mode as it does not load the drivers for the vidia adapter that way.  I uninstalled the display adapter so that it would remove the drivers, and running like that, windows will boot normally, but without video drivers.  When the device does boot, it recognizes the video adapter as a standard VGA display.  That's not normal -- Windows previously recognized the video card instantly as an NVIDIA GeForce Go 7600 and installed the pre-packaged Microsoft drivers.

When the computer boots, on the HP logo screen during the system post, there are several vertical red dotted lines all the way across the screen.  These also show up if I go into the BIOS.  The red dotted lines do not appear on the screen during the "Starting Windows" animation during boot, and they do not appear once Windows is running, So it couldn't be a connection with the LCD or the LCD itself.  They only appear on a "dos-type" screen during the system post or the BIOS / CMOS configuration screens.

I have cleared the CMOS, and have even re-flashed the motherboard with the latest version (F.2D) available on the HP website.  Neither of these helped the situation, which leads me to beleive the issue is the actual hardware.  In my opinion, this is outrageous and should definitely be functioning properly.

There is no way this is a software or driver issue.  The problem is evident through the dotted red lines during a system post before any operating system is loaded or the hard disks even turn on.

I believe the issue is that the NVIDIA Geforce Go 7600 graphics adapter that HP has selected for the dv9000 series is faulty.  They have opted to correct overheating issues with the AMD models, but not with the Intel model, which I believe is unfair and unwise.  I have been interested in purchases a new laptop for work related activities, and giving this one to my girlfriend.  I was looking at another HP.  If HP is unable to correct this problem with no cost to me, I will select another manufacturer for both replacements.

Because the video adapter is likely integrated with the motherboard, it would take a new motherboard to fix the issue.  I contacted a friendly, but mostly unhelpful rep in the HP Total Care (online chat).  That individual said that if HP has to replace the motherboard, it will cost me $398 + TAX.  This is totally unacceptable to me, as I believe that HP is at fault for selecting a faulty NVIDIA graphics card. 

Doing some further research on the Internet, I have discovered that others are having extremely similar issues with this line of HP notebooks with the NVIDIA Geforce Go 7600:

 - http://www.ripoffreport.com/Computer-Manufaturers/Hewlett-Packard-HP/hewlett-packard-hp-defectiv-5ag44.htm

I plan to post this information on my Internet blog, Twitter, Facebook, MySpace, and digg if a resolution is not determined by HP shortly.

I will also begin calling them until they are able to fix the problem they caused by using faulty manufacturing parts.

If they are still unable to find an acceptable solution, I will file a complaint with the Better Business Bureau (http://www.bbb.org).  It is simply unacceptible to me that a notebook computer someone pays $1,500 dollars for as I did in 2007 has a life of only 24 months and will seemingly destroy itself in that time frame.  I have COMPAQs and Dells that still work from the mid 90s.


Technical Support Number: 800-474-6836

Hewlett Packard - HP
3000 Hanover Street
Palo Alto, California 94304

Phone:  650-857-1501
Fax:  650-857-5518

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