08/24/2009 02:59 AM
-
Permalink
This is a copy of my post originally located over at the HP Support Forums. If you're having a similar issue, head over there and post ASAP!!!
I have an HP Pavilion dv9000 series notebook (dv9339us) which I purchased in the summer of 2007.
Yesterday,
I was playing Counter-Strike: Source, which is a first person shooter
computer game that uses OpenGL or DirectX 9.0c. Everything was working
properly. All of a sudden, the game started getting incredibly slow.
Everything was very laggy, but I noticed that the only thing having
problems with the response time was the display / video output.
I
rebooted and the problem continued with nothing but the game running.
That is very strange, because normally this game performs wonderfully
on this hardware. I couldn't play the game any longer (it was having
too many issues) but I was tired and didn't want to reinstall the video
drivers.
I put the laptop to sleep and brought it to work with
me in the morning. At first when it restored from sleep, everything
was fine. I logged in, and everything was normal. Without being
touched, about 10 minutes later, it blue screened. I received an error
for a file that caused a physical memory dump, which then immediately
shut the device down.
STOP 0x00000116
nvlddmkm.sys
I
booted it in safe mode... it will boot into safe mode as it does not
load the drivers for the vidia adapter that way. I uninstalled the
display adapter so that it would remove the drivers, and running like
that, windows will boot normally, but without video drivers. When the
device does boot, it recognizes the video adapter as a standard VGA
display. That's not normal -- Windows previously recognized the video
card instantly as an NVIDIA GeForce Go 7600 and installed the
pre-packaged Microsoft drivers.
When the computer boots, on the
HP logo screen during the system post, there are several vertical red
dotted lines all the way across the screen. These also show up if I go
into the BIOS. The red dotted lines do not appear on the screen during
the "Starting Windows" animation during boot, and they do not appear
once Windows is running, So it couldn't be a connection with the LCD or
the LCD itself. They only appear on a "dos-type" screen during the
system post or the BIOS / CMOS configuration screens.
I have
cleared the CMOS, and have even re-flashed the motherboard with the
latest version (F.2D) available on the HP website. Neither of these
helped the situation, which leads me to beleive the issue is the actual
hardware. In my opinion, this is outrageous and should definitely be
functioning properly.
There is no way this is a software or
driver issue. The problem is evident through the dotted red lines
during a system post before any operating system is loaded or the hard
disks even turn on.
I believe the issue is that the NVIDIA
Geforce Go 7600 graphics adapter that HP has selected for the dv9000
series is faulty. They have opted to correct overheating issues with
the AMD models, but not with the Intel model, which I believe is unfair
and unwise. I have been interested in purchases a new laptop for work
related activities, and giving this one to my girlfriend. I was
looking at another HP. If HP is unable to correct this problem with no
cost to me, I will select another manufacturer for both replacements.
Because
the video adapter is likely integrated with the motherboard, it would
take a new motherboard to fix the issue. I contacted a friendly, but
mostly unhelpful rep in the HP Total Care (online chat). That
individual said that if HP has to replace the motherboard, it will cost
me $398 + TAX. This is totally unacceptable to me, as I believe that
HP is at fault for selecting a faulty NVIDIA graphics card.
Doing
some further research on the Internet, I have discovered that others
are having extremely similar issues with this line of HP notebooks with
the NVIDIA Geforce Go 7600:
-
http://www.ripoffreport.com/Computer-Manufaturers/Hewlett-Packard-HP/hewlett-packard-hp-defectiv-5ag44.htmI
plan to post this information on my Internet blog, Twitter, Facebook,
MySpace, and digg if a resolution is not determined by HP shortly.
I will also begin calling them until they are able to fix the problem they caused by using faulty manufacturing parts.
If they are still unable to find an acceptable solution, I will file a complaint with the Better Business Bureau (
http://www.bbb.org).
It is simply unacceptible to me that a notebook computer someone pays
$1,500 dollars for as I did in 2007 has a life of only 24 months and
will seemingly destroy itself in that time frame. I have COMPAQs and
Dells that still work from the mid 90s.
HP... FIX THIS ISSUE FOR US.
Technical Support Number: 800-474-6836
Hewlett Packard - HP
3000 Hanover Street
Palo Alto, California 94304
U.S.A.
Phone: 650-857-1501
Fax: 650-857-5518